FAQ


How long do orders take to process?

As all pieces are made to order, you will need to allow approximately one week for your order to be completed and ready for shipping. Please note that this time frame is dependant on our studios workflow and may vary during peak times. 

Do all lockets come with a chain?
Chains are included with our engraved lockets, you may choose between a 60cm or 80cm (additional $3) length. Please note that chains are not included with our postage stamp lockets or engraved charms but can be purchased separately, click here to view.
How do I put a photo inside my locket?
To place a photo inside your locket it is recommended that you print it out yourself so you can adjust the size and crop it for a perfect fit. Also, by using a light weight paper the photo will be much easier to position inside the locket. Once you’re ready, trim the photo to a size slightly larger than the inside frame. Now comes the tricky part, Mrs Smiley’s trick is to bend the photograph from the middle, only slightly, allowing it to slide underneath the frame. Please note that the frame can NOT be removed. You may also, if the mood takes you, glue the photo into position with a plain craft glue, painting a thin layer of clear glue over the top of the image for protection. Please do not force your locket open into a flat position as this will damage the resin and hinge.
How do I care for my locket?
Mrs Smiley knows you love your locket, and that you want to obsess over every one of its beautiful little details. Remember that your locket is an original vintage piece, and imperfections only add to its beauty. Keep your locket safe and dry, and clean only with a soft dry cloth or jewellery cloth. Hairspray, perfumes and moisturiser will tarnish your locket, spray with care.
Can I have a name engraved onto my locket?
Absolutely! If you would like a name, date or short message engraved onto the back or inside of your intended locket purchase, please email Ellie-Mae at enquiries@mrssmileys.com for a quote, please note the prices start from $18. 
Do you accept full custom orders with my own quote or poem?
We only take on a small amount of custom orders per year due to Mrs Smiley's workflow with regular orders. Please note that all custom orders start from $199 regardless. At this stage Mrs Smiley is not accepting any custom orders.
How much is shipping in Australia?
We offer free standard shipping (no tracking number) or registered post for $3.10 which we highly recommend as no responsibility will be taken once in the hands of Australia Post. We also offer express post for $10 or platinum express for $15.
Do you ship internationally?
Yes we ship worldwide for free using standard air mail with Australia Post. There is no tracking number for international orders however we do offer registered international shipping for an additional fee which requires a signature upon delivery. Please note that without registered shipping, there is no way to locate your parcel if it is lost in transit.

How long does international shipping take and do I have to pay any taxes?

All items are shipped from Melbourne, Australia via Australia Post. Delivery can take anywhere from 2 to 6 weeks depending on your location. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. As we are unable to advise the amount this may be, please check with your local customs authority prior to placing an order.

Refund Policy

Each Mrs Smiley's product is handmade from recycled, vintage and/or new elements. Therefore please understand that any imperfections are considered a characteristic and not a flaw. 

We ask that you please choose carefully before making your purchase, as we do not give refunds if you simply change your mind or make a wrong selection. You may exchange or opt for a credit voucher if returned within 7 days of purchase. Unless faulty, exchanges will not be allowed on earrings due to hygiene reasons. Shipping costs are non-refundable.

Given the delicate hand constructed nature of all of Mrs Smiley's range, we offer a 3 month warranty on all products from date of purchase. Please note that this does not cover neglect or wear and tear. We will at our discretion replace or repair your piece.

Do you wholesale?
As all of Mrs Smileys lockets are original vintage pieces, we do keep our stockist on a smaller scale due to our supply of lockets. In this case, we only wholesale certain collections at this time. Please email Ellie-Mae via enquiries@mrssmileys.com for more information.